Frequently Asked Questions

An International Driving Permit (IDP) is a translation document that allows you to drive legally in foreign countries. It translates your domestic driver's license into 14 languages and is recognized in over 189 countries worldwide. The IDP must be carried together with your original driver's license.

In most cases, yes. Many countries legally require foreign drivers to carry an IDP alongside their domestic license. Even in countries where it's not a legal requirement, most major car rental companies (Hertz, Avis, Enterprise, Budget, Sixt, etc.) require one. Driving without an IDP in countries that mandate it can result in fines, vehicle impoundment, or denied insurance claims.

Our Digital IDP is valid for 1 year from the date of issue. The Print + Digital plan offers validity of up to 3 years. We recommend selecting the validity period that matches your travel plans. You can always renew when your IDP expires.

No. An IDP is a translation document and must ALWAYS be carried together with your valid domestic driver's license. It does not replace or substitute your original driving license. You must present both documents when asked by authorities or rental agencies.

Our IDPs are accepted in 189+ countries worldwide across all continents. This includes popular destinations such as France, Italy, Spain, Germany, Japan, Australia, Brazil, UAE, Thailand, and many more. Visit our Countries page for the complete list organized by region.

Simply click "Start Application" on any page. You'll complete a short online form with your personal details, upload a photo of your driver's license and a passport-style photo, and choose your plan. The entire process takes about 8 minutes.

You'll need: (1) A valid driver's license from your country of residence, (2) A recent passport-style digital photo, and (3) A valid email address to receive your digital IDP. That's it — no complicated paperwork required.

No. You must hold a valid driver's license in your country of residence to qualify for an IDP. The IDP is strictly a translation document that accompanies your existing license.

No problem. We accept driver's licenses from virtually every country. Our IDP translation system supports all major license formats, and the resulting IDP will be valid internationally. We also include a free English ID Card translation to help with language barriers.

You'll receive your digital IDP instantly after your application is approved — typically within 8 minutes. For Print + Digital plan customers, the physical printed booklet and plastic card are shipped within 24 hours and usually arrive within 5-12 business days depending on your location.

Yes. We offer free worldwide shipping for the Print + Digital plan to virtually every country. Express shipping options are also available for an additional fee if you need your physical booklet sooner.

Absolutely. Once your physical order ships, you'll receive a confirmation email with a tracking number. You can track your package at any time through your customer account or by contacting our support team.

Yes. Both the Digital and Print + Digital plans include instant digital delivery. As soon as your application is reviewed and approved (typically within 8 minutes), your digital IDP is available for immediate download and use.

Simply present your IDP alongside your original driver's license at the rental counter. The rental agent will verify both documents. Major rental companies worldwide are familiar with IDPs and process them routinely. Having both your digital and printed versions gives you maximum flexibility.

Present your IDP together with your original driver's license and passport if requested. The IDP provides authorized translations of your license details, which helps authorities verify your driving credentials. Keep your physical booklet accessible in the glove compartment while driving.

Yes, provided your domestic driver's license authorizes you to drive motorcycles. The IDP will reflect the vehicle categories you're licensed for in your home country. If your license only covers cars, the IDP will not authorize motorcycle driving.

No. Each IDP is individually issued to a specific person and linked to their driver's license. Each driver needs their own IDP. Contact our support team for family and group discounts if multiple travelers need IDPs.

Absolutely. If any border control, car rental agency, or traffic authority rejects your IDP, we'll refund 100% of your purchase price. This is our core promise to every customer. For full details, visit our Guarantees page.

Simply contact our support team via email, phone, or the contact form on our website. Provide evidence of the rejection (such as a photo of the rejection notice or a written statement), and we'll process your refund within 5-7 business days.

If your IDP has not yet been processed or shipped, you may be eligible for a refund. Once the IDP has been issued and delivered, our standard money-back guarantee applies only in cases of rejection by authorities or rental agencies.

Once your refund is approved, we process it within 5-7 business days. The time it takes for the funds to appear in your account depends on your bank or payment provider.