If your IDP is rejected, you get a full refund. No questions asked. That's our promise.
We are so confident in our International Driving Permit that we back every purchase with an ironclad guarantee. If a border control officer, car rental agent, or traffic authority rejects your IDP for any reason, we will refund 100% of your purchase price.
"We've processed over 1 million IDPs and have a 99.7% acceptance rate. But on the rare occasion it doesn't work, we make it right — immediately."
— IAA Customer Protection Team
Getting a refund is simple and hassle-free
Reach out to our 24/7 support team via email, phone, or our contact form. Tell us what happened and we'll handle it.
Share a photo or brief description of the rejection. A simple email or screenshot is usually all we need.
We process your full refund within 5-7 business days. The money goes back to your original payment method. That's it.
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Full refund if your IDP is rejected
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